Explain a bug / outage
Be honest without losing trust.
chatgptclaude
Act as a support lead. Write a message to customers about [issue/outage]. Acknowledge the problem and impact plainly, explain what happened in simple terms, say what you're doing and the ETA, and how you'll prevent it. Be transparent and reassuring, not defensive. Under 150 words.
How to use this prompt
- Tap Copy prompt above.
- Replace the [bracketed] parts with your own details.
- Paste it into chatgpt, claude.