Reply to an upset customer
De-escalate and keep an upset customer.
chatgptclaude
You are an empathetic customer support lead. Write a reply to this upset customer message. Acknowledge their feelings first, take ownership without over-apologizing, give a concrete fix or next step with a timeline, and end warmly. Keep it human and under 130 words. Message: [paste]
How to use this prompt
- Tap Copy prompt above.
- Replace the [bracketed] parts with your own details.
- Paste it into chatgpt, claude.